Shipping policy

Shipping Policy

Last Updated: July 9, 2026

Thank you for shopping at Craftfold. This Shipping Policy explains how, when, and where we deliver your orders. By placing an order with us, you agree to the terms outlined below.

1. Shipping Coverage

We deliver across Pakistan — including all major and small cities, towns, and rural areas serviceable by our courier partners.
Currently, we do not offer international shipping.

2. Order Processing Time

Orders are processed within 24–48 hours of confirmation (excluding Sundays and public holidays).
Orders placed on weekends or holidays will be processed on the next working day.
Once your order is dispatched, you will receive a confirmation with tracking details via SMS or WhatsApp.

3. Delivery Time

Location	Estimated Delivery Time
Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan)	2–3 working days
Other cities and towns	3–5 working days
Remote areas	5–7 working days

Please note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, strikes, public holidays, or unforeseen circumstances beyond our control.

4. Shipping Charges

Shipping charges (if any) will be clearly displayed at checkout before you confirm your order.
We frequently offer free shipping promotions on selected products or minimum order values.
Any additional charges (such as re-delivery attempts due to incorrect address) will be borne by the customer.

5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) as our primary payment method across Pakistan.
Please keep the exact cash amount ready at the time of delivery.
Refusal to accept a confirmed COD order without a valid reason may result in restrictions on future orders from your contact number or address.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or WhatsApp.
You can track your parcel directly on the courier partner's website (PostEx, TCS, Leopards, M&P, or others depending on your area).
For any tracking-related queries, feel free to contact our support team.

7. Delivery Attempts

Our courier partners will typically make 2–3 delivery attempts at the address provided.
Please ensure your phone number is active and reachable so the rider can coordinate delivery.
If the parcel remains undelivered after all attempts, it will be returned to us and the order will be marked as cancelled.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address including city, area, landmark, and a working phone number.
Craftfold is not liable for delivery failures or delays caused by incorrect, incomplete, or unreachable customer information.
If a parcel is returned due to an incorrect address, re-shipping charges will apply.

9. Damaged or Lost Parcels

All parcels are carefully packed to ensure safe delivery. However, if you receive a damaged parcel, please do not accept it — refuse delivery and inform us immediately.
In case of a lost parcel in transit, we will investigate with the courier partner and either arrange a replacement or issue a full refund after confirmation.

10. Order Verification

To prevent fraudulent orders and ensure smooth delivery, our team may call or WhatsApp you to confirm your order before dispatch.
If we are unable to reach you within 24 hours of order placement, the order may be placed on hold or cancelled.

11. Delivery Time Not Guaranteed

All delivery times mentioned are estimates only and not guaranteed.
Craftfold shall not be held liable for delays caused by courier partners, natural disasters, political instability, or any other force majeure events.

12. Changes to Shipping Policy

Craftfold reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this page periodically for the latest information.